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Regulated by the Care Quality Commission

About PalCare

Our mission is to provide compassionate, dignified and person-centred palliative, end of life and nursing care.

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One person’s hands resting reassuringly on another’s

Care that takes the time to know the person.

In a sector often dominated by large, impersonal franchises, we saw a need for something different. A service that takes the time to understand the person behind the patient, so you feel comfortable and never rushed while we deliver care. We support individuals and their families with respect, comfort and compassion at every stage of life’s journey.

We are a person-centred organisation. We take time to listen, plan care around each individual, and review support as needs change. From day-to-day assistance to end-of-life care, every moment is met with care and compassion.

The people behind PalCare

PalCare is led by people committed to compassionate, dignified and person-centred care.

Hina Bajwa

Co-founder and COO

Meet Hina, the visionary behind PalCare. Her experience, passion and commitment for providing effective community care is what sets the foundation here at PalCare. Her aim is to create an innovative, easy to access service for those who need it the most and an environment where everyone feels safe, appreciated and heard. The dream is simple, to provide care with care.

Annie Mughal

Co-founder

Annie’s support for PalCare comes from a dream of helping create a care agency rooted in kindness, dignity and compassion. With a generous spirit and a passion for helping others, she believes everyone deserves to feel valued, respected and cared for. As a co-founder, she supports PalCare’s founding vision of making a meaningful difference to people who need care and to the families around them.

Grant Brown

Registered Manager and Head of Care

Grant brings more than 15 years of experience across the NHS and independent healthcare sector, combining hands-on nursing with senior clinical and care leadership. His background includes roles at The London Clinic and Chelsea and Westminster NHS Trust, alongside experience in rehabilitation, supported living and care in people’s own homes. He has also worked with ultra-high-net-worth individuals, providing discreet, high-standard care to prominent and high-profile clients. With expertise in clinical governance, patient safety and staff development, he brings a practical focus on care quality to his role as PalCare’s Registered Manager and Head of Care. He is committed to compassionate, person-centred care that respects each individual’s needs, dignity and preferences.

“The dream is simple, to provide care with care.”

Hina Bajwa, Co-founder and COO

How we work

The standards that guide safe, comfortable and respectful care.

Thoughtful care planning

We take time to understand your needs, preferences and routines, then create a care plan that feels personal, practical and reassuring for you and your family.

Consistency of carers

We know that inviting someone into your home requires trust. We work hard to match you with a small, dedicated team of carers so you see familiar faces who understand your routine and preferences.

Emergency on-call support

Existing customers and staff have access to a 24/7 emergency on-call route. General enquiries are handled Monday to Friday, 8:30am to 5:30pm.

Regulated by the Care Quality Commission

Certificate CRT1-29886899698

Check our CQC registration

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