Regulated by the Care Quality Commission
Care at home for someone you love.
Most families who call us are arranging care for a parent. Care is planned around their needs, preferences and routines, in their own home, and we talk it through with you first.
Six kinds of care, planned with you.
Domiciliary, palliative and end of life care are at the heart of what we do. Tell us about the person and what they need, and we’ll talk through the right support.
Domiciliary care
Personalised support with day-to-day care at home, planned around each person’s needs, preferences and routines.
Live-in care
Live-in care is available. A carer lives in the home, so support is there 24/7. Tell us about the person and their home, and we’ll talk through what’s involved.
Palliative care
Compassionate support for people with serious illness, centred on comfort, dignity and quality of life at home. We support the person and their family while coordinating care with the clinicians involved.
- Can include
- Symptom support and monitoring
- Medication support within the agreed care plan
- Support for family members
- Coordination with the clinicians involved
End of life care
Compassionate, dignified support during the final stages of life. Our team supports comfort, monitors changing needs and works with the clinicians involved, while helping families spend meaningful time together.
- Can include
- Symptom support and monitoring
- Medication support within the agreed care plan
- Dignified personal care
- Support for family members and coordination with clinicians
Dementia support
Person-centred support for people living with dementia, built around individual needs, preferences and familiar routines. Staff receive specialist and ongoing training to deliver dementia support.
- Can include
- Support shaped around individual needs
- Familiar routines and preferences
- Specialist and ongoing staff training
Complex care
Person-centred support for more involved care needs at home. PEG or enteral feeding, complex medication, catheter care and stoma care are provided by nurses and highly trained staff, with oversight from nurses and the Registered Manager. You can discuss specific needs with a clinician when you enquire.
- Can include
- PEG and enteral feeding
- Complex medication support
- Catheter care
- Stoma care
Priority areas
Our priority areas are Lambeth, Croydon, Sutton, Wandsworth, Kensington & Chelsea, and Hammersmith & Fulham.
Elsewhere in London? Please get in touch so we can discuss the care you need and confirm support for your location.
How care starts
Nothing is arranged until you’ve agreed it.
- 01
Tell us what you need and we’ll talk it through
Call or send an enquiry with a brief outline and the postcode where care is needed. We call you back during office hours, Monday to Friday, 8:30am to 5:30pm, to book an assessment.
- 02
A considered review
We look at needs, preferences and routines. Everything is bespoke and personalised to your requirements.
- 03
Your visit is arranged
Once you have agreed the plan, we arrange a suitable carer.
Questions, answered
Still unsure about something? Call us and we’ll talk it through.
Speak to someone
020 3874 0693Mon–Fri · 8:30am–5:30pm
Make an enquiryExisting customers and staff: use the 24/7 emergency on-call route you’ve been given.
Do you offer live-in care?
Yes, live-in care is available. Tell us a little about the person and their home, and we’ll talk through what’s involved.
Which areas do you cover?
Our priority areas are Lambeth, Croydon, Sutton, Wandsworth, Kensington & Chelsea, and Hammersmith & Fulham. Please get in touch to confirm support for your location.
Can you support more complex needs?
PEG or enteral feeding, complex medication, catheter care and stoma care are provided by nurses and highly trained staff, with oversight from nurses and the Registered Manager. You can discuss specific needs with a clinician when you enquire.
What is the on-call line for?
PalCare runs a 24/7 emergency on-call route for existing PalCare customers and staff only. If you’re new to PalCare, call 020 3874 0693, Monday to Friday, 8:30am to 5:30pm.
How quickly can care start?
It depends on what’s needed and where. We’ll confirm this when you get in touch.
Ask about care for a parent.
Three short steps. We’ll call you back and arrange an assessment.
